🛒 SwiftDesk for Ecommerce

From Order to Feedback — SwiftDesk Keeps Every Customer Connected.

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Enhancing customer experience, retention, and recovery through intelligent human-led voice operations.

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The Problem

Limited personalization in automated customer communication.

Missed delivery confirmations or delay notifications.

Low response to feedback or review requests.

High cart-abandonment and low reactivation rates.

Fragmented post-purchase experience tracking.

SwiftDesk Solution

SwiftDesk enables complete customer lifecycle communication: verification, reminders, feedback, and reactivation — all handled through trained callers and AI-verified workflows.

SwiftDesk Delivers:

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Order verification and pre-dispatch confirmation.

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Delivery and return updates.

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Feedback and review collection.

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Re-engagement for inactive or churned buyers.

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AI-based QA and KPI visibility in real time.

Core Service & Use-Case

Service / Use Case	Description
Event Reminder	Confirm deliveries, notify delays, or update return status.
Feedback Collection	Call customers for product experience and review capture.
Follow-Up & Reactivation	Reconnect with customers who haven’t reordered recently.
Smart Lead Filtering	Verify high-value or COD orders to prevent fraud.
Onboarding Calls (for New Users)	Welcome first-time buyers and explain loyalty programs.

Key Benefits

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30 % reduction in COD return rate.

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45 % increase in verified deliveries.

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40 % improvement in post-purchase feedback response.

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25 % reactivation of dormant customers.

Frequently Asked Questions (FAQs)

General Questions

What is SwiftDesk?
SwiftDesk is an outbound calling solution that provides trained telecallers for businesses. You provide the data, and we call on your behalf to qualify leads and deliver interested users.

Do you provide lead data?
No, we do not provide lead data. You must arrange the data, and we will handle the calling process.

Do you help in sales conversion or closing deals?
No, we only qualify leads and provide interested users. The sales and closing part remains your responsibility.

What do I need to do after providing the data?
You just need to provide the data. We handle everything else – training callers, creating scripts, and making calls. You can track everything through your portal.

Calling & Process Related

How many calls per day do you provide?
We provide 200 calls per day per seat.

Do "No Answer," "Follow-up," and "Answered Calls" count in 200 calls?
Yes, all call attempts, including no answer, follow-ups, and answered calls, are counted within the 200 calls limit.

Can I run campaigns for 2-3 different products at the same time?
Yes, you can run campaigns for multiple products simultaneously.

If a lead is contacted once, will it be called again?
Yes, you can decide how many times a lead should be contacted.

In which languages are your callers available?
Currently, we have callers available in Hindi and English.

Tracking & Quality Assurance

Can I track my data after submitting it?
Yes, we provide a personal portal where you can track your data, view call status, and monitor lead performance in real-time.

How will I know what the caller and customer discussed?
Every call is recorded, and you can access call recordings in your portal.

What is the experience level of your callers?
Our callers have 1+ years of experience in outbound calling.

How do you ensure call quality?
We use real-time monitoring, call audits, and recording analysis to maintain high-quality calling standards.

Technical & Platform Integration

How can I upload leads?
You can add data in three ways:
1️⃣ CSV Upload
2️⃣ Meta Ads Integration
3️⃣ API Connection

Does SwiftDesk integrate with CRM systems?
Currently, we support outbound API integration with Google Sheets and LeadSquare.